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Harlotte Cosmetics - Customer Service

Customer Service

Harlotte Cosmetics takes customer service and satisfaction very seriously.
Please read through the following and if your questions are not answered, get in touch by e-mail:
This email address is being protected from spambots. You need JavaScript enabled to view it., or phone: 0408001308.

Shipping & Delivery

 

We ship to all locations within Australia and internationally.


WITHIN AUSTRALIA:

Standard Post       Express Post    
Price:
  Flat rate of $10 AUD  
Price:
  Flat rate of $15 AUD
Delivery time:
  1-8 working days  
Delivery time:
  1-3 working days
(next day delivery for most areas)
Trackable:
  No  
Trackable:
  Yes

 

All orders are sent through Australia Post. We recommend choosing Express Post (next day delivery) as this includes tracking and guarantees fast delivery.  Harlotte will not be responsible for lost parcels if standard post is chosen as there is no tracking on standard.

Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays). Dependent on your shipping address, for standard post it may take up to 8 (eight) working days. 

 


 

INTERNATIONAL ORDERS:

We also ship internationally via Registered Airmail.

 

Air Mail
Price:
  Flat rate of $20.00 AUD
Delivery time:
  5-25 days
Trackable:
  Yes

 

 

CUSTOMS FEES

Some particular countries (Canada and the UK for instance) charge Customs fees or import duties on products ordered from overseas. These charges will be the customers’ responsibility.


[Orders delivered to an address outside Australia will be charged the RRP and postage. Harlotte Cosmetics is required by law to collect local sales tax on orders where applicable. Sales tax is determined by the customer's ship-to address]

 


If your order hasn't arrived in the estimated timeframe?

Email us with your details and we will look into it.

Privacy & Security
 

Harlotte Pty Ltd is committed to protecting your privacy and this privacy policy explains how your personal information will be treated as you access and interact with the website.

This policy concerns personal information which:
   •You provide to Harlotte Pty Ltd when you communicate with us through the website; and
   •Harlotte Pty Ltd collects from you when you access the website.

Harlotte Pty Ltd is the sole owner of the information collected on this site.
We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
Harlotte Pty Ltd collects information from our users at several different points on our website.

Collection of Website Usage Information
Harlotte Pty Ltd uses cookies to enable us to track information about visits to the website and analyse this data for trends and statistics.
When you access the website Harlotte Pty Ltd’s system will record:
   •The time and date of your visit to the website;
   •What parts of the website you visit;
   •How long you spend on any page of the website;
   •How many times you visit the website;
   •Which domain (country) you are visiting from.
This information does not identify you personally and will not be matched with any information which does identify you personally.
You can configure your browser to reject cookies. Rejecting cookies will not restrict access to the website unless specifically stated on a page within the website.
Harlotte Pty Ltd uses and discloses aggregated non-personally identifying information collected through the website as part of the process of improving the website.

Collection of Personal Information
You can visit the website without revealing any personal information.
Harlotte Pty Ltd may request personal information from you when you order from us or contact us through the website.

Harlotte Cosmetics will not reveal your personal information to external organizations except for the purposes of fulfilling your order. If paying by credit card, Harlotte Cosmetics does not keep card information on file.

Links
This website contains links to other sites and this privacy policy applies solely to information collected by Harlotte Pty Ltd. We are not responsible for the privacy practices of such other sites.

Data and Site Security
Safeguards will be maintained to protect personal information against unauthorised access, alteration, destruction, use or disclosure and against accidental loss.
Any personal information that you submit to our website is held with the strictest confidence. Harlotte Pty Ltd uses and implements industry standards for the security and protection of information collected from its users. Once your personal information comes into our possession, we will take all reasonable steps to protect it.

 


Returns & Replacements
 

Customers who shop on the Harlotte website (www.harlotte.com.au) may return UNUSED and UNOPENED products within 30 days of purchase for a full refund, exchange or credit.

Harlotte Cosmetics does not accept returned products that have been opened or used and will only accept the return if accompanied with an original Harlotte Cosmetics website receipt of purchase.

Products that meet the requirements stated above need to be returned to Harlotte Cosmetics at the customer’s expense. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to have the return authorized. Harlotte Cosmetics will not refund any freight costs incurred by the customer.


Products should be returned to:

Harlotte Cosmetics
PO Box 3032
BANGOR NSW 2234

Ordering

 Harlotte.com.au uses PayPal to process orders online.

If you do not have a PayPal account, you can pay by credit card by clicking the link circled below: